1. How can I place an order?
To place an order, simply browse our website and add the items you wish to purchase to your shopping cart. Once you have finished shopping, proceed to the checkout page and follow the prompts to enter your shipping and payment information. Once your order is confirmed, you will receive an email notification.
2. What payment methods do you accept?
We accept various payment methods, including credit/debit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay. All payments are processed securely to ensure your personal information is protected.
3. Can I cancel or modify my order?
If you need to cancel or modify your order, please contact our customer support team as soon as possible. We will do our best to accommodate your request, but please note that once an order has been shipped, we are unable to make any changes.
4. Do you offer gift wrapping?
Yes, we offer gift wrapping services for a small additional fee. During the checkout process, you will have the option to select gift wrapping and include a personalized message. This is a great option if you are purchasing items as a gift for someone special.
5. What is your return policy?
We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, you can return the item(s) within 14 days of receiving them for a refund or exchange. Please refer to our Returns and Exchanges Policy for detailed instructions and eligibility criteria.
6. How can I track my order?
Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this tracking number to monitor the status of your delivery. Alternatively, you can log into your account on our website and go to the "Order History" section to track your order.
7. Do you offer international shipping?
Yes, we offer international shipping to many countries. Shipping times and availability may vary depending on your location. Please refer to our Shipping & Delivery page for more information on international shipping.
8. Are your products made with genuine materials?
Yes, we are committed to providing high-quality products made with genuine materials. We source our jewelry and accessories from trusted suppliers who use the finest materials and craftsmanship. Each piece is carefully inspected to ensure it meets our high standards before it is shipped to you.
9. How can I contact your customer support team?
If you have any questions, concerns, or need assistance, our customer support team is here to help. You can reach us by email at [email protected] or by using the contact form on our website. We strive to respond to all inquiries within 24 hours.
10. Do you offer wholesale or bulk ordering?
Yes, we offer wholesale and bulk ordering options for certain products. If you are interested in purchasing our products in larger quantities, please contact our customer support team for more information and pricing.
If you have any other questions or need further clarification, please do not hesitate to reach out to our customer support team. We are here to assist you and ensure your shopping experience with us is enjoyable and hassle-free.
