At www.topoutletsmall.com, we aim to ensure that you are completely satisfied with your purchases. However, we understand that sometimes a product may not be what you expected. Therefore, we offer a 30-day return policy from the date you receive the product (i.e., the date it is signed over from your local postal service). Please note that after 30 days from the receipt of the product, we are unable to offer you a refund or exchange.
To qualify for a return, the product you received must be proven to not work as described, and this is subject to management's discretion. Additionally, your item must meet the following criteria:
To initiate a return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer. It is important to note that return postage fees are the responsibility of the customer. We also ask that you provide a tracking number for any parcel/package you wish to return to us, to ensure the safe receipt of the goods.
We highly recommend contacting our support team at [email protected] before sending your return, to receive full details on the return process and address. This step ensures that we can assist you more efficiently and provide any necessary instructions or assistance.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund or exchange, based on the eligibility criteria.
If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. Please note that it may take some time for your bank or credit card company to process and post the refund.
For any inquiries regarding our return policy or if you need assistance with a return, please contact us at [email protected]. We are here to help and ensure that your experience with www.topoutletsmall.com is as smooth and positive as possible.
